ENHANCING ENGAGEMENT AND RETENTION IN REGULATORY TRAINING: A SYSTEMATIC REVIEW

Abstract

This systematic review investigates the use of gamification in Learning Management Systems (LMS) to enhance learner engagement and retention in regulatory training. Regulatory training is essential across industries like healthcare, finance, and manufacturing to ensure compliance with legal and safety standards, but it often suffers from low engagement and high dropout rates due to its mandatory and repetitive nature. By incorporating game design elements such as points, badges, and leaderboards, gamification aims to address these challenges. While previous research has shown the benefits of gamification, there remains a gap in understanding its long-term impact on compliance-driven contexts and the specific design strategies needed to promote deep learning over superficial participation. This study addresses these gaps by using a mixed-methods approach, combining quantitative data from pre-and post-training assessments and LMS analytics with qualitative insights from learner surveys. Findings indicate that gamification significantly improves engagement and regulatory knowledge retention, but careful design is crucial to ensure that the enhancements lead to meaningful learning rather than merely increased activity. Recommendations are provided for integrating gamification effectively into regulatory training to achieve sustained compliance and robust learning outcomes.